Support replies, drafted from what you already know

Every ticket arrives with an answer already written.

Customer Support AI reads each incoming ticket, drafts the reply from your own facts, policies and templates, and hands it to an agent to approve, edit or reject. Nothing reaches a customer unreviewed.

See how it works

One account, every organization you belong to. Switch between them without signing out.

The loop

Draft, review, learn, repeat.

Tickets arrive

Conversations are ingested from your store and grouped by the funnel and step the customer is in.

A proposal is written

The reply is composed from your facts, instructions, policies, templates and case studies, then translated into the customer's language.

An agent decides

Your team reads the proposal next to the ticket, asks follow-up questions, regenerates it, or sends their own wording.

The gap is studied

Differences between the proposal and what the agent actually sent become knowledge enhancements you can apply in one click.